If a payment fails or looks wrong

"Your card has been declined"

Nothing was charged. Check the card number, expiry date and security code, then try again — or try another card, Apple Pay or Google Pay. Your bank may also ask you to confirm the payment in its app.

You paid but the title isn't in your library

Refresh My Library. Payments usually appear within seconds; occasionally a bank takes a few minutes to confirm. If it still isn't there after 30 minutes, write to support@ayahplus.com with the email on your account and the title.

You think you were charged twice

Ayah+ doesn't let you pay twice for the same item. Your bank may briefly show a pending authorisation from a declined or abandoned attempt — it disappears on its own, usually within a few days. If you see two completed charges, write to support@ayahplus.com and we'll sort it out.

A charge you don't recognise

Ayah+ charges appear on your statement with AYAHPLUS in the name. If you don't recognise one, check with anyone who uses your Ayah+ account, then contact us.