If a video won't play
Try these steps in order:
- Refresh the page. Most playback problems clear straight away.
- Check that you're signed in. If you see "You were signed out", your account was signed in on another device — sign in again.
- Check that it's in your library. Everything you've bought is in My Library → Owned. A pre-ordered title only plays from its premiere time.
- Check your connection. Pause for a few seconds to let the video load, or move closer to your Wi-Fi router.
- Update your browser to the latest version, or try another browser.
- Turn off VPNs or ad blockers for ayahplus.com — they can block the video stream.
"Buy to watch"
This title isn't in your library yet. Buy it on the title's page.
"Premieres …"
The title hasn't premiered yet. Pre-order it on the title's page, and it unlocks at the premiere time.
"Coming soon"
The film is listed but not yet available to stream. Add it to your watchlist with + and we'll have it ready soon.
Still stuck? Write to support@ayahplus.com with the title, your device and browser, and what you see on screen.